Frequently asked questions
We answer all your inquiries about our services, processes and projects
What areas do your services cover?
We provide our services throughout the Kingdom of Saudi Arabia, with a special focus on Riyadh and the central region. We are also able to execute projects in other regions depending on the size of the project and its needs. You can contact us to discuss the location of your project and the possibility of covering it.
How long does it take to implement projects?
Implementation time varies depending on the type and size of the project. For example, gas stations may take 4 to 8 months, while fire and HVAC systems may range from 1 to 4 months. We adhere to the agreed upon timelines and provide regular progress reports to ensure full transparency.
Do you offer post-implementation maintenance services?
Absolutely yes! We offer comprehensive maintenance services that include regular preventive maintenance and emergency maintenance around the clock. We have flexible maintenance contracts to suit your needs, and we offer guarantees on all our work. Our technical team is always available to ensure that your systems continue to work efficiently.
What certifications and licenses do you hold?
We are a fully licensed company from the competent authorities in the Kingdom, and we have all the necessary permits to carry out engineering projects. Our team includes certified and licensed engineers from the Saudi Board of Engineers. We adhere to all national and international standards and codes in the implementation of our projects.
How can I get a quote?
You can contact us by phone at 0536603327, email Info@cxco.co or by filling out our contact form. We will arrange a meeting to listen to your requirements, inspect the site if necessary, and provide you with a detailed and transparent quote that includes all costs and timelines.
Do you offer free engineering consultations?
Yes, we offer a free initial engineering consultation to all potential clients. During this consultation, we discuss your needs and requirements for your project, and provide initial recommendations and suggestions to help you make the right decision. This is a great opportunity to understand the scope of work and expected costs before starting.
What payment methods are available?
We offer flexible payment options to suit the needs of our clients. Payment is usually made in stages depending on the progress of the work: Advance payment upon signing, payments during the implementation stages, and final payment upon receipt. We accept wire transfers and checks. We can also discuss special payment arrangements for large projects.
Can you work on existing projects that need improvement?
Of course! We have extensive experience in upgrading and modernizing existing facilities. Whether you need to upgrade fire systems, improve HVAC efficiency, or upgrade an existing fueling station, our team is able to assess the current situation and provide practical and economical solutions. We specialize in working on occupied buildings with minimal disruption.
What guarantees do you offer?
We offer comprehensive warranties on all our work. The scope of the warranty varies depending on the type of work: 1 year on mechanical and electrical work, manufacturer's warranty on equipment (typically 1 to 3 years), and a lifetime warranty on quality workmanship. During the warranty period, we repair any defects in workmanship or materials free of charge.
Do you work with the public and private sector?
Yes, we have extensive experience in dealing with both the government and private sectors. We are qualified to participate in government tenders and have a track record of successful projects with both government entities and private companies. We adhere to all sector-specific requirements and procedures.
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